Taproom General Manager

POSITION SUMMARY:  

We are seeking a dynamic and motivated individual to become the General Manager for both NoDa Brewing Co. taprooms, North End & the OG. This role requires someone who can craft & execute strategy to consistently provide an exceptional experience for our guests and team. The ideal candidate will have a growth oriented mindset; will be a scrappy and resourceful leader with experience in training, developing, and leading a team of service professionals; and have a passion for and knowledge of craft beer. Additionally, this person will work closely with our in-house Events Coordinator to ensure success for on & offsite events. NoDa Brewing Co. values enthusiasm, determination, and extensive experience in the high-volume food and beverage industry.

ABOUT NODA BREWING CO:

Over the last 13 years NoDa Brewing Co has become one of the largest craft breweries in the region and our taprooms are a destination for all things craft beer, local arts, & entertainment in Charlotte, NC. While we are known for our IPAs (our flagship Hop Drop N Roll, a west coast IPA, won Gold at the World Beer Cup) we offer a large array of styles so that we have a beer for everyone.

At NoDa we take our beer seriously, but not ourselves; we push the boundaries of beer through continuous R&D; we are committed to having a safe, equitable, and inclusive environment for all; and we're a family owned and operated company who treat everyone like family.

GENERAL JOB REQUIREMENTS

• At least 5 years of experience leading a team in a high volume establishment in the service industry.
• A passion for and a strong knowledge of craft beer.
• Demonstrates attentiveness to guest needs, team member performance, details of company policy and needs.  
• Effective financial management, budgeting & forecasting.
• Proactive and efficient problem solving, and strategic thinking to set the taproom up for growth & success in the long run, not just the next shift.
• As a leader, displays a professional and positive attitude at all times. Can use and enforce adequate complaint resolution procedures to get concerns addressed rather than display open negativity or poor attitude.
• Practices and fosters a culture of safety & inclusivity.
• Effectively leads the entire Taproom department including Taproom managers, Bartenders, Events Coordinator, Tour Guides, Run Club Director.
• Flexibility in schedule, with the ability to work evenings and weekends where needed.
• Experience building a strong culture both internally and customer facing in the taproom.

OTHER DUTIES

• Analyze business activities to increase efficiencies and profitability.
• Hold all Taproom team members accountable to taproom operating procedures and customer service standards.
• Set the standard of service and always look for ways to improve upon the service.
• Ensure the taproom and outdoor spaces and equipment are consistently kept well maintained and welcoming to the guests.
• Takes any appropriate disciplinary action for taproom managers and team members as approved by HR.
• Consistently drives sales providing accurate and consistent reporting.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read, write, perform mathematical computations such as adding, multiplying.
• Ability to effectively communicate with team members in a respectful and timely fashion. 
• Clear aptitude for use of e-mail, word documents, and spreadsheets as implemented with GSuite.
• Ability to work with coordinating multiple teams and projects at once.

PHYSICAL/ MENTAL DEMANDS

• While performing the duties of this job, the employee is required to stand, walk, talk, and hear. The employee is required to be on his/her feet for a large portion of the day/shift. The employee is required to stoop, kneel, or crouch; reach with hands and arms; use hands to finger, handle, or feel tools or controls; must be able to lift and/or move heavy objects including kegs and full glass racks; must be able to move 150 pounds of mass off the ground.
• Must be able to sustain constant audible and visual attentiveness.

WORKING CONDITIONS

• Production environment, including hot areas, sharp objects, heavy machinery, and fast moving equipment.
• Office environment, including fluorescent lights and computer screens.
• Bar environment, including wide temperature range and weather conditions, precise tools, and heavy or fragile equipment.
• Flexible schedule that can vary from week to week; work required on some weekends and holidays.